Orders are shipped via USPS in poly mailer bags from Alexandria, VA.
The time it takes for me to finish an order depends on the volume of orders I have at the time. Feel free to contact me for a more accurate shipping date. Tracking information will be provided once the item ships. Shipments are sent to the address given at checkout unless otherwise notified. Please double check your shipping information to make sure it's correct. If an order is returned to me due to an incorrect address, the customer is responsible for covering any additional shipping costs.
If a specific delivery date is required, please contact me directly for expedited service. Large orders consisting of multiple animals may take additional time to prepare.
sarah's little zoo currently only ships to the USA and Canada. For Canadian orders, please be aware that customs may delay delivery.
Once a package is in USPS possession, sarah's little zoo is no longer responsible for lost, stolen, or damaged items. Rest assured, your item will be packaged safely in a waterproof, tear-resistant, sealed poly mailer bag with insurance through USPS. Responsibility for the item transfers to the buyer once USPS has verified delivery.
Please visit our about page for more of our policies.